Returns & Exchanges

We want you to love your Samsung home appliances and electronics, but if you are not completely satisfied, you can return most items within 15 to 30 days of delivery for a full refund. Our goal is to ensure your home is equipped with the best technology through a seamless and transparent return process.

Return Process

• 1.
  Initiate Your Return

  Log into your Samsung account, navigate to 'My Orders', and select the items you wish to return to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.

• 2.
  Prepare the Package

  Carefully pack the product in its original packaging, including all accessories, manuals, and components that were included in the initial shipment to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to the outside of the box and drop it off at an authorized carrier location or schedule a professional pickup for large home appliances.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 5 to 10 business days.