Frequently Asked Questions
Everything you need to know about your Samsung Home experience.
What are the standard shipping times for major appliances?
Most major appliances are delivered within 7 to 14 business days. You will receive a tracking link and a call from our delivery partner to schedule a specific time slot that works for you.
Do you offer professional installation services?
Yes, professional installation is available for most home appliances including refrigerators, washers, dryers, and dishwashers. You can add this service to your cart during the checkout process.
What is the return policy for home electronics?
We offer a 15-day return window for most home appliances and electronics. Items must be in their original packaging and condition to qualify for a full refund.
How do I claim my warranty for a Samsung home product?
You can register your product on our website using the serial number. If you experience an issue, visit our Support page to initiate a service request under your standard manufacturer warranty.
Are there financing options available for large purchases?
Yes, we offer flexible payment plans through Samsung Financing and other partners, allowing you to pay for your home upgrades in monthly installments with 0% APR options for qualified buyers.
How can I track my home delivery order?
Once your order ships, you will receive an email with a tracking number. You can also log into your Samsung account to view real-time updates on your delivery status.